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Zoom Guide

Add, use, and remove ZenSchedule for Zoom

ZenSchedule can connect your business to Zoom so bookings can include Zoom meeting links. This page explains how to connect Zoom, enable it on calendars, and remove the connection when you no longer need it.

Last updated: October 14, 2026

What the integration does

After Zoom is connected, ZenSchedule business owners can enable Zoom meeting links on individual calendars. New bookings created on those calendars can receive a Zoom join link automatically.

Before you start

  • A ZenSchedule account with access to a business workspace
  • Business owner permissions in that workspace
  • A Zoom account you want ZenSchedule to use for meeting creation

1. Add Zoom to ZenSchedule

  1. 1Sign in to ZenSchedule.
  2. 2Open Settings and go to the Video conferencing section.
  3. 3Click Connect Zoom.
  4. 4If prompted, sign in to Zoom and review the authorization screen.
  5. 5Approve the connection and wait for ZenSchedule to redirect you back to Settings.
  6. 6Confirm that ZenSchedule shows Zoom connected for your business.

Direct link: ZenSchedule Settings - Video conferencing

Having trouble connecting? Follow the troubleshooting guide. Your Zoom administrator may need to approve the app before you can authorize it.

2. Use Zoom for bookings

  1. 1Open the calendar you want to use for virtual bookings.
  2. 2Create a new calendar or choose Edit calendar for an existing one.
  3. 3Under Booking Rules, find Virtual meeting links and select Zoom in Meeting provider.
  4. 4Click Save calendar.
  5. 5Share the booking link for that calendar or service as usual.
  6. 6When a client books, ZenSchedule creates a Zoom meeting and includes the join link on the booking confirmation page and in confirmation emails when available.

Reschedule an appointment

Keep Zoom connected and the calendar configured for Zoom. Reschedule an existing Zoom booking in ZenSchedule or through the client's manage-booking link. ZenSchedule updates the associated meeting's scheduled time and duration. If the booking has no associated meeting, it attempts to create one for the new time.

Cancel an appointment

While Zoom is connected, cancel the booking in ZenSchedule or through the client's manage-booking link. ZenSchedule attempts to delete its associated Zoom meeting. If the connection has been removed or an API request fails, check your Zoom account and remove the meeting there if needed.

3. Remove the Zoom connection

  1. 1Sign in to ZenSchedule as the business owner.
  2. 2Open Settings and go to Video conferencing.
  3. 3Click Disconnect Zoom.
  4. 4Confirm the connection is removed from the settings page.

After disconnection, ZenSchedule no longer has an active Zoom account to create new meeting links or update and delete existing Zoom meetings. Reconnect Zoom or update any calendars that were previously configured to use it. Disconnecting does not cancel your appointments or delete meetings from Zoom; manage any remaining meetings in Zoom.

Remove the app from Zoom

  1. Sign in to the Zoom App Marketplace with the Zoom account you connected.
  2. Open My Library and find Zen Schedule.
  3. Open the More menu in the Actions column and select Remove.
  4. Confirm removal in the Remove App window.
  5. If you removed the app from Zoom first, also use Disconnect Zoom in ZenSchedule Settings to remove the stored connection data.

See Zoom's app removal instructions. Removing the app revokes its authorization to access your Zoom account.

What happens to your data

Disconnect Zoom in ZenSchedule deletes the stored Zoom connection, including the encrypted access and refresh tokens, Zoom user ID, email address, and associated meeting integration records. ZenSchedule also attempts to revoke the Zoom access token. Your ZenSchedule bookings and any meeting join links already saved on those bookings remain, as do links in emails already sent. Removing the app in Zoom alone does not delete these stored ZenSchedule records; also disconnect in ZenSchedule.

For additional account or booking data deletion, contact [email protected]. See the Privacy Policy for retention and deletion information.

Troubleshooting

You do not see the Connect Zoom button

Only the owner of the ZenSchedule business can connect or disconnect Zoom for that business.

A booking did not receive a Zoom link

Make sure Zoom is still connected in Settings and that the specific calendar's Meeting provider is set to Zoom before the booking is created.

You disconnected Zoom but some calendars still expect it

Disconnecting removes the Zoom account connection. If a calendar was configured for Zoom, reconnect Zoom or update that calendar before expecting new meeting links.

Need help?

Contact [email protected] if you need help connecting Zoom, diagnosing booking issues, or removing the integration cleanly.